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closed
Posted:
Wed Oct 30, 2013 10:14 amby Patje
I have a problem with mycal and mycal pro on my iphone 5.Every time i open the app directly closed the app
Re: closed
Posted:
Wed Oct 30, 2013 11:27 amby HairyJohn
Hi there, Im sorry to hear you are having issues with my app.
When did you install it? Can you try to reboot your phone and see if it makes any difference?
Thanks
John
Re: closed
Posted:
Wed Oct 30, 2013 11:58 amby Patje
it's the same,didn't work it
Re: closed
Posted:
Wed Oct 30, 2013 1:25 pmby HairyJohn
Ok, are you able to connect to iTunes on your PC or Mac? I would appreciate it if you copy and email the logs.
If you can do this I can provide instructions on where the logs will be etc.
Otherwise you could try deleting the app and reinstalling from the AppStore. Don't worry though, Apple wont charge you twice.
Thanks
John
Re: closed
Posted:
Wed Oct 30, 2013 1:28 pmby Patje
please send me how i most do it for the logs
Re: closed
Posted:
Wed Oct 30, 2013 1:39 pmby HairyJohn
Please sync your device with iTunes, this will copy the crash logs to your PC or Mac.
Then, depending on the type of computer you are using:
Mac:
~/Library/Logs/CrashReporter/MobileDevice/
PC:
C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\
Open the sub folder with the same name as your device. Inside you should find crash reports for various apps. Can you get the latest crash report starting with 'mycal'.
Many thanks!
John
Re: closed
Posted:
Wed Oct 30, 2013 1:45 pmby Patje
i have not a mac and in application data i don't find that
Re: closed
Posted:
Wed Oct 30, 2013 1:49 pmby HairyJohn
What version of Windows are you running? I'll need to find out what the new location should be for you.
Re: closed
Posted:
Wed Oct 30, 2013 1:53 pmby Patje
windows 7
Re: closed
Posted:
Wed Oct 30, 2013 2:06 pmby HairyJohn
Try here:
C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/