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Latest update
Posted:
Wed Feb 12, 2014 9:57 amby realbaldrick
I have just added 1.9.9 and it has turned my Ipad4 into a mess on opening up. Nothing is aligned. I have taken off and re installed,still the same.Any ideas why?
Re: Latest update
Posted:
Wed Feb 12, 2014 10:31 amby HairyJohn
Sorry to hear that!
Can you end me a screenshot of the problem? To do this:
Press the Home and Power button at the same time briefly. The screen will flash as if a photo has been taken
Go into the Photos app. The screenshot will be there. Please email the screenshot to support @ johnhair.com
Regards
John
Re: Latest update
Posted:
Wed Feb 12, 2014 11:01 amby JLM
I'm having the same problem. The right side of the page is unavailable and the left side is black.
Re: Latest update
Posted:
Wed Feb 12, 2014 11:20 amby HairyJohn
Interesting, does it resolve if you rotate the device?
Re: Latest update
Posted:
Wed Feb 12, 2014 11:21 pmby JLM
I did have the rotation set to lock, so I unlocked the rotation , went back to the app, and it was fine viewing it in "portrait" . So then I went back to settings and set the rotation back to lock as I originally had it, then back to the app and now it is as it should be. Thanks for that suggestion, it seems to have taken care of the problem.
Re: Latest update
Posted:
Thu Feb 13, 2014 6:12 pmby Blountn
John,
I was most disappointed having updated to have the same issue and have not updated on my iPhone as yet. The top of the display is masked by a rectangle that obscures the search bar and other features. Use this all while and look forward to a fix ASAP...
Nige.
Re: Latest update
Posted:
Thu Feb 13, 2014 8:14 pmby HairyJohn
With regards to the toolbar showing a pink banner:
- Tap the Calendar Filter icon (4 horizontal lines)
- Ensure All Calendars is ticked
- Ensure All Category Tags is ticked
- Tap Done
Im really sorry about the inconvenience!
Regards
John
Re: Latest update
Posted:
Thu Feb 13, 2014 8:18 pmby Blountn
John,
That fixes the banner thanks so usable again, great. Still experience the left hand screen missing until you rotate to portrait and back again.
Thanks for the speedy reply, much appreciated,
Nigel.
Re: Latest update
Posted:
Fri Feb 14, 2014 3:01 amby HairyJohn
Just a heads up, Apple have approved my new version (1.9.10) which fixes both these issues. The new version hasn't propagated across all of Apple's iTunes servers yet but should be widely available in a few more hours.
Once, my apologies to everyone that experienced issues with my previous release!
Regards
John
Re: Latest update
Posted:
Fri Feb 14, 2014 9:39 amby Blountn
John,
thanks for the great support all works well again, much appreciated,
Nigel.