closed

Post your iOS specific myCal PRO questions here

closed

Postby Patje » Wed Oct 30, 2013 10:14 am

I have a problem with mycal and mycal pro on my iphone 5.Every time i open the app directly closed the app
Patje
 
Posts: 8
Joined: Wed Oct 30, 2013 10:11 am

Re: closed

Postby HairyJohn » Wed Oct 30, 2013 11:27 am

Hi there, Im sorry to hear you are having issues with my app.
When did you install it? Can you try to reboot your phone and see if it makes any difference?

Thanks
John
⭐ NEW ⭐ Eventium 4 Is now available! Take a look on the AppStore now!
HairyJohn
Site Admin
 
Posts: 475
Joined: Mon Jul 02, 2012 9:16 pm

Re: closed

Postby Patje » Wed Oct 30, 2013 11:58 am

it's the same,didn't work it
Patje
 
Posts: 8
Joined: Wed Oct 30, 2013 10:11 am

Re: closed

Postby HairyJohn » Wed Oct 30, 2013 1:25 pm

Ok, are you able to connect to iTunes on your PC or Mac? I would appreciate it if you copy and email the logs.
If you can do this I can provide instructions on where the logs will be etc.

Otherwise you could try deleting the app and reinstalling from the AppStore. Don't worry though, Apple wont charge you twice.

Thanks
John
⭐ NEW ⭐ Eventium 4 Is now available! Take a look on the AppStore now!
HairyJohn
Site Admin
 
Posts: 475
Joined: Mon Jul 02, 2012 9:16 pm

Re: closed

Postby Patje » Wed Oct 30, 2013 1:28 pm

please send me how i most do it for the logs
Patje
 
Posts: 8
Joined: Wed Oct 30, 2013 10:11 am

Re: closed

Postby HairyJohn » Wed Oct 30, 2013 1:39 pm

Please sync your device with iTunes, this will copy the crash logs to your PC or Mac.
Then, depending on the type of computer you are using:

Mac:
~/Library/Logs/CrashReporter/MobileDevice/

PC:
C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\

Open the sub folder with the same name as your device. Inside you should find crash reports for various apps. Can you get the latest crash report starting with 'mycal'.

Many thanks!
John
⭐ NEW ⭐ Eventium 4 Is now available! Take a look on the AppStore now!
HairyJohn
Site Admin
 
Posts: 475
Joined: Mon Jul 02, 2012 9:16 pm

Re: closed

Postby Patje » Wed Oct 30, 2013 1:45 pm

i have not a mac and in application data i don't find that
Patje
 
Posts: 8
Joined: Wed Oct 30, 2013 10:11 am

Re: closed

Postby HairyJohn » Wed Oct 30, 2013 1:49 pm

What version of Windows are you running? I'll need to find out what the new location should be for you.
⭐ NEW ⭐ Eventium 4 Is now available! Take a look on the AppStore now!
HairyJohn
Site Admin
 
Posts: 475
Joined: Mon Jul 02, 2012 9:16 pm

Re: closed

Postby Patje » Wed Oct 30, 2013 1:53 pm

windows 7
Patje
 
Posts: 8
Joined: Wed Oct 30, 2013 10:11 am

Re: closed

Postby HairyJohn » Wed Oct 30, 2013 2:06 pm

Try here:
C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/
⭐ NEW ⭐ Eventium 4 Is now available! Take a look on the AppStore now!
HairyJohn
Site Admin
 
Posts: 475
Joined: Mon Jul 02, 2012 9:16 pm

Next

Return to myCal PRO Support [iOS]

Who is online

Users browsing this forum: Bing [Bot] and 3 guests